Education MasterClass

The Franchise Council of Australia will be facilitating three classes on Wednesday 22 May following the National Franchise Convention, Franchise X.

An experienced training consultant will facilitate a morning and afternoon class, allowing delegates to attend one class in the morning and one class in the afternoon. Delegates can select two different classes to attend.

To equip franchise operations and field managers with the essential skills and knowledge to build strong relationships within the franchise network and develop effective coaching and communication skills that they can pass onto the members they work with. Delegates will unpack.

Field managers and those working within franchise operations: Learn to navigate the complex dynamics of the franchise network.

• The Importance of Relationships in Franchise Operations: Relationships are crucial in franchise operations as they assist in establishing trust, enable effective communication, and promote mutual understanding between franchisors and franchisees. This generates collaborative environment necessary for the success and long-term growth of the entire franchise network.
• Coaching as a Leadership Skill: Effective management and employee motivation necessitate effective leadership. Successful managers create a positive work environment and ensure that team members connect to the brand’s values and standards.
• Communication and Active Listening: Clear communication aligns with brand standards and strategic objectives, while active listening supports franchise leaders understand individual franchisees’ needs. This fosters collaboration and an effective working environment, which is essential to franchise strategy’s success.

In this this highly practical and interactive half day masterclass you will learn:

• How to craft an engaging conference agenda with measurable goals that franchisees will want to attend.
• The six elements of a conference that franchisees most value and which cost nothing to implement.
• How to use the science of room architecture and “Tableology” to guarantee full engagement by attendees.
• How to avoid the 30 mistakes often made by inexperienced conference organisers.
• The difference between presentation and facilitation and the eight principles of effective facilitation.
• How to keep your meetings constructive and avoid hostile groups from hijacking your culture.
• Tips and processes to dramatically increase franchisee engagement in both face-to-face and virtual events.