National Franchise Convention

Discover the ingredients to your success and unlock your potential

This year, the National Franchise Convention is putting the focus on the most important ingredients for franchising success: your people.

Because at the core of any successful franchise are happy and profitable franchisees, satisfied and engaged customers, enthusiastic and motivated head office staff and a focussed, responsive and innovative leadership team.

There’s plenty of food for thought on offer in the NFC18 panels, roundtables, masterclasses, and plenary sessions, as well as opportunities to chew the fat as you meet with exhibitors and network with your peers and colleagues at the NFC social events. The celebration of franchising success at the MYOB FCA Excellence in Franchising Gala Awards Dinner at the conclusion of NFC18 is the cherry on top of this packed program of knowledge and information sharing.

NFC is inspiring, insightful and ultimately valuable. It’s conversation and revelation. It’s an unmissable event for any franchise system or professional who aspires to best practice and business success.

NFC18 Speakers

Be inspired by the industry’s most highly regarded leaders presenting on hot franchising issues.

What's Happening

The NFC provides an unrivalled opportunity for attendees to build their knowledge on key franchising topics. View the program!

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SPEAKERS

DAYS

SESSIONS

DELEGATES

Keynote speakers

Ensure you come to learn from Australia’s top influential business leaders in a series of sessions and talks over three days. It’s an extraordinary experience not to be missed!

Peter Sinodinos

CEO
Snap Franchising Ltd

Peter is a leadership expert with over thirty years’ experience in business operations.

    Amy Smith

    CEO
    The Good Foundation

    Amy is energetic, creative and has built her career building brands through great marketing here and overseas.

      Hon. Jeff Kennett AC

      Former Victorian Premier

      Jeffrey Kennett AC is a former Victorian Premier(1992-99), President of Hawthorn Football Club, founding Chairman of Beyondbl

        David Christie & Elise Gillespie

        Joint CEO
        Bakers Delight Holdings

        David Christie and Elise Gillespie are the Joint CEOs of Bakers Delight Holdings, a family-owned bakery business that operate

          Dustin Hansen

          CEO
          InXpress Americas

          Dustin Hansen is a highly successful and focused entrepreneur and franchise executive.

            Brett Houldin

            Group CEO
            Craveable Brands

            Brett joined Craveable Brands in 2014 as Director and Group COO and became Group CEO in March 2017.

              NFC18 Program

              This year’s National Franchise Convention has shaped up to be one of the best yet. With a very exciting program, exceptional topics and some of the industry’s most highly regarded thought leaders, the bar has been set even higher for this year’s event!

              6:30 am - 8:00 am
              Delegate Registration

              Come along, present to the registration desk and receive your National Franchise Convention badge and begin the days activities at this years Legal Symposium.

              CCH Foyer - Level 2

              Welcome to the largest convention in franchising the National Franchise Convention 2018 at the amazing Crown Promenade Melbourne.

              NFC18 ‘Ingredients for success: your people. your team. your potential’ sets the scene for a fantastic three days of learning, networking and engaging with peers and industry colleagues.

              Starting things off today is the Legal Symposium, covering a range of various franchising and legal topics and featuring specialist presentations by the ACCC, FWO and international speakers like Stewart Germann.

              Hon. Philip Dalidakis MP
              Victorian Minister,
              Trade & Investment, Innovation & the Digital Economy, Small Business
              CCH1 - Level 2
              Cletus Brown
              Director Knowledge Strategy, Engagement and Communications Group,
              Office of the Fair Work Ombudsman
              CCH1 - Level 2
              Stewart Germann
              Partner,
              Stewart Germann Law Office
              Andrew Bell
              Barrister
              CCH1 - Level 2

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              PROMENADE FOYER & PROMENADE HALL – LEVEL 1
              11:00 am - 11:40 am
              Concurrent: Private Equity investment in franchise systems
              Greg Hipwell
              Partner,
              Maddocks
              Jeremy Stevenson
              General Counsel,
              Champ Private Equity
              James Hains
              Chief Legal Officer,
              Adcock Private Equity
              Catherine Debreceny
              Partner,
              Maddocks
              CCH3 - Level 2
              Bruce McFarlane
              Managing Director,
              BlueRock Partners
              Matt Vitale
              Founder and General Counsel,
              Birchal
              David Nelson
              Founder and Director,
              Sash Group
              CCH2 - Level 2
              Mathew Webster
              Special Counsel,
              Norton Rose Fullbright
              Maija Kerry
              Special Counsel,
              Norton Rose Fullbright
              Brendan Green
              CEO,
              Hire a Hubby
              CCH1 - Level 2
              Alicia Hill
              Partner,
              MST Lawyers
              Robert Craig
              Barrister
              Roxanne Burd
              Barrister
              CCH1 - Level 2

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              PROMENADE FOYER & PROMENADE HALL – LEVEL 1
              1:15 pm - 1:55 pm
              Concurrent: End of Term issues
              Sean O’Donnell
              Partner,
              HWL Ebsworth
              Tamra Seaton
              Director,
              MDS Lawyers
              Glen Pauline
              Practice Leader,
              Legal Vision
              CCH1 - Level 2
              Louise Wolf
              Senior Associate,
              MST Lawyers
              Raynia Theodore
              Principal,
              MST Lawyers
              Jessica Reid
              Special Counsel,
              Maddocks
              CCH2 - Level 2
              Seva Surmei
              Principal,
              DMAW Lawyers
              Allison McLeod
              Partner,
              HWL Ebsworth
              David Salisbury
              General Manager,
              Consumer & Small Business Strategies Branch – ACCC
              David Campbell
              Director,
              Avatar
              CCH1 - Level 2
              Marianne Marchesi
              Director,
              Legalite
              Bronwyn Furse
              Partner,
              Thomsons
              CCH2 - Level 2

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              PROMENADE FOYER & PROMENADE HALL – LEVEL 1
              3:00 pm - 3:40 pm
              Concurrent: Compliance Audits - Detecting and acting on franchisee illegality
              Shaun Temby
              Partner,
              Maddocks
              Nigel Jones
              Partner,
              Norton Rose Fullbright
              Siobhan Hennessy
              Partner,
              PWC
              CCH1 - Level 2
              Harshad Shiba
              Director,
              Quantum Law
              Chris Round
              Partner,
              K&L Gates
              Jonathan Flintoft
              Partner,
              Baker McKenzie
              CCH2 - Level 2
              Jason Gehrke
              Director,
              Franchise Advisory Centre
              Penny Ward
              Partner,
              Baker McKenzie
              Greg Nathan
              Director,
              Franchise Relationships Institute
              Mary Aldred
              CEO,
              Franchise Council of Australia
              Alan Wein
              Mediator,
              OFMA
              CCH1 - Level 2
              Chris Nikou
              Partner,
              K&L Gates
              Ramsey Andary
              Consultant,
              DMAW Lawyers
              Philip Colman
              Principal,
              MST Lawyers
              CCH1 - Level 2

              Closing out the day will be Legal Symposium MC Derek Sutherland, who will recap the days events and formally invite all delegates to attend the NFC18 Official Opening and Welcome Reception 6:15pm until 8:15pm held in the Promenade Foyer & Promenade Hall – Level 1

              CCH1 - Level 2

              Join the National Franchise Convention and Legal Symposium delegation for a night of drinks, canapés and networking amongst your peers.

              Promenade Foyer & Promenade Hall – Level 1
              6:30 am - 8:30 am
              Delegate Registration

              Come along, present to the registration desk and receive your National Franchise Convention badge and begin the days activities at this years Main Program.

              Promenade Foyer

              This session, led by Snap Franchising’s CEO Peter Sinodinos, talks about the impact of digital disruption on traditional business models and the importance of partnerships with people plays to adapt and evolve successfully.

              Peter will talk around the evolution of his current and previous franchise brands from their traditional origins and the impact that digital disruption has played in their journey as an organisation. He will also be sharing his own experiences in how he has worked to leverage partnerships across the networks as a key part of his strategy to deliver on their future vision.

              Attendees will walk away with an understanding of some of the key steps they can apply in their own businesses to successfully build a culture of partnership and how this can help them adapt positively to the ever-changing impacts of digital disruption.

              Peter Sinodinos
              CEO,
              Snap Franchising
              Exhibition Hall – Ground Floor

              Welcome to the largest convention in franchising the National Franchise Convention 2018 at the amazing Crown Promenade Melbourne.

              NFC18 ‘Ingredients for success: your people. your team. your potential’ sets the scene for a fantastic three days of learning, networking and engaging with peers and industry colleagues.

              Today is the beginning of the main program, covering a range of various franchising topics, roundtable sessions and featuring keynote presentations by Peter Sinodinos (Snap Franchising), The Hon Jeff Kennett (Former Minister) and David & Elise Christie (Bakers Delight).

              Andrew Klein
              Convention MC
              CCH1&2 – Level 2
              Mary Aldred
              CEO,
              Franchise Council of Australia
              CCH1&2 – Level 2

              Never before has the welfare of employees been more important for employers – or Boards.

              Not only have many franchisees been caught out on payment breeches, but there is an increasing propensity for staff who are not respected, or worse – abused; mentally, physically or financially, to seek redress – publicly or through the courts.

              Happy staff, who are in a happy place produce the best results

              Hon. Jeff Kennett AC
              Former Premier
              CCH1&2 – Level 2

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall – Level 1
              10:15 am - 11:00 am
              Franchisee Profitability

              There is no franchisor success if the franchisee is not profitable, franchise leaders focused on the bottom line of their own company and the franchisees profitability are driving excellence within their brands.

              Rajiv Rajan
              Specialist Franchise Broker,
              The Finn Group
              Andy Reid
              Chief Development Officer,
              Poolwerx
              Laxman Bhardwaj
              Business Development Manager,
              San Churro
              Steve Hansen
              Director,
              Think DONE Management Consultancy
              CH1&2 - Level 2

              In 2017 the founders of Bakers Delight handed over leadership to their daughter and son-in-law, Elise Gillespie and Dave Christie. Using the time-honoured baking process as a handy analogy for business and life, Elise and Dave will tell the story of the brand’s successes and failures, their experience expanding the business into North America, and how they are approaching a future that is both challenging and exciting. They will talk about the importance of teams, the constant need for renewal, and how franchising and business need to be about more than just profit.

              David Christie & Elise Gillespie
              Joint CEO’s,
              Bakers Delight
              CCH1&2 – Level 2

              Interactive discussions of up to 10 attendees and a subject matter expert sharing experiences, solving problems, and gaining practical advice on a range of hot franchising topics.

              This session will be split into 2x 30-minute blocks with delegates changing tables once.

               

              Find your preferred topic below:

              Exhibition Hall – Ground Floor

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall – Level 1
              2:00 pm - 2:45 pm
              Concurrent: Lessons from the frontline - preventing, understanding and fixing compliance issues under the vulnerable workers bill

              Learn from the frontline on various areas of compliance under the vulnerable workers bill. Some of the learnings will cover questions like “Are we paying employees in line with EBA’s/Awards?” or “If utilising an EA/EBA, do all employees pass BOOT?” along with other topics like communications/stakeholder management plans and employment tax impacts of remediation payments: PAYG, superannuation, payroll tax and workers compensation.

              Damien Gooden
              CEO,
              HR Central
              Damien Andreasen
              Chief Revenue Officer,
              Ento
              Justin Giuliano
              Partner,
              Deloitte
              Dean Salomone
              Director,
              Rozzi’s Italian
              CCH1&2 - Level 2

              Buzzwords: Franchise finance, lending, finance ready
              The franchise finance landscape has moved considerably over recent years. Join active franchise lenders to find out what has changed, what has stayed the same and where things are headed moving forward. This session includes specific tips and strategies for maximising the availability of finance for your franchisees.

              Darryn McAuliffe
              CEO,
              FRANdata
              Len Ferguson
              Co-Founder,
              The Finn Group
              Tony Cotter
              National Manager Franchising,
              ANZ
              James Scurr
              Managing Director,
              Cashflow It
              M5&6 – Level 1

              Buzzwords: HR, Dispute Resolution, Management
              A franchise dispute doesn’t need to spell the end of a productive franchise relationship. Early recognition and resolution can ensure a constructive outcome for both parties.

              Alen Wein
              Mediator,
              OFMA
              Tamra Seaton
              Partner,
              MDS Legal
              Sara Pantaleo
              CEO,
              La Porchetta
              Richard Young
              Partner Financial Advisory,
              Deloitte
              M3&4 – Level 1

              Buzzwords: Innovation, Customer Loyalty, Technology, Social Media
              Learn how to embrace technology and automation to improve the customer experience, engagement and loyalty.

              Brad Rappell
              Founder,
              Franchising 1st
              Lawrence Pelletier
              Marketing Director,
              Redcat
              Marcel Lal
              Country Manager AUS & NZ,
              InXpress
              Steven Donald
              Chief Strategist,
              Pure Social
              Jason Jacobs
              Adobe Sign Business Manager ANZ,
              Adobe
              M1&2 – Level 1

              This session is designed as a practical session to demonstrate how you can discharge your compliance obligations relating to initial and ongoing disclosure and give you simple but practical tips to improve the quality of your disclosure document.

              A number of submissions to the recent Senate inquiry have given examples of inadequate disclosure and alleged contraventions of the Code.

              This session will highlight some of the common but important mistakes seen in practice and suggestions how you can take steps to achieve best practice.

              Derek Sutherland
              Special Counsel,
              HWL Ebsworth Lawyers
              Kristie Piniuta
              Director,
              Small Business and Industry Codes, ACCC
              Mathew Webster
              Special Counsel,
              Norton Rose Fullbright Sydney
              Raynia Theodore
              Director,
              MST Lawyers
              CCH1&2 – Level 2

              Buzzwords: Compliance, Payroll, Reporting

              **With special guest panellist John Sheppard – ATO Assistant Commissioner**

              Aiming to demystify payroll compliance & legislative change, this session will unpack the biggest compliance issue the Franchise sector will face in 2018/19 – Single Touch Payroll reporting (STP). MYOB has worked directly with the ATO to develop and roll out STP reporting so there is no-one better placed to deliver the nuts and bolts of how this will impact the franchise sector, and how your Franchisees can prepare themselves to successfully make the transition to the new reporting process.

              For some Franchise systems this meant being ATO compliant by July 1st 2018, but from July 1st 2019 every Franchise system who pays even one employee will be impacted and the ATO believes 70% businesses won’t be ready for this major change to the way businesses report payroll.

              To ensure that you and you franchisees are ready, this session will take you through some insights from the first wave of STP reporting adopters and arm you with the knowledge to make payroll compliance easy and a success for your business.

              Simon Dennis
              Head of Partnerships,
              MYOB
              John Shepherd
              Assistant Commissioner,
              ATO
              Lisa Fisher
              HR Manager,
              Retail Zoo
              Pam Madytianos
              Director,
              2 Peas
              M5&6 – Level 1

              Buzzwords: Franchisee, Field Support, Operations
              Happy and profitable franchisees are at the heart of every successful franchise system. Help your franchisees to maximise their potential and the potential of your franchise network.

              Tracy Eaton
              CEO,
              Remarkable Franchises
              Tin Ly
              State Manager,
              Roll’d
              Stephen Halls
              Franchise Operations Manager,
              Poolwerx
              Emily Slevin
              Master Franchisee,
              Aussie Pooch
              M3&4 – Level 1

              Buzzwords: Data, Marketing, Customer, Strategy
              Discover how analysing your data can help you understand customer behaviour and redefine your marketing strategy.

              Bill Lang
              Executive Chairman,
              Human Performance Company
              Kelli Ponting
              Owner,
              The Marketing Lab
              Terry Wiley
              Founder & CEO,
              Jago
              James Smith
              CEO,
              Smith Brothers Media
              M1&2 – Level 1

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall – Level 1
              4:10 pm - 4:55 pm
              FCA Award Winners: Ingredients for Success

              Hear from our panel of past MYOB FCA Excellence in Franchising award winners as they share the ingredients for success. Take away from this session a renewed focus on strategies that you can apply into your own brands.

              Mary Aldred
              CEO,
              Franchise Council of Australia
              Darren Wallis
              CEO,
              GJ Gardiner Homes
              Richard Thame
              CEO,
              Fastway Couriers
              Brendan Green
              CEO,
              Hire a Hubby
              CCH1&2 – Level 2
              Amber Turnbull
              CEO,
              Just Cuts
              Stephen Giles
              Partner,
              Norton Rose Fulbright
              Diana Williams
              CEO,
              Fernwood
              Greg Nathan
              Founder,
              Franchise Relationships Institute
              M3&4 - Level 1

              Join the National Franchise Convention delegation for a night of drinks, canapés and networking amongst your peers.

              The social networking night is proudly sponsored by Franchise Cloud Solutions

              Club 23 Melbourne
              7:30 am - 8:30 am
              Delegate Registration

              Come along, present to the registration desk and receive your National Franchise Convention badge and begin the days activities at this years Main Program.

              Promenade Foyer

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall - Level 1

              Welcome to the largest convention in franchising the National Franchise Convention 2018 at the amazing Crown Promenade Melbourne.

              NFC18 ‘Ingredients for success: your people. your team. your potential’ sets the scene for a fantastic three days of learning, networking and engaging with peers and industry colleagues.

              Welcome back for day two of the main program. Today we will cover a range of franchising topics, roundtable sessions and feature keynote presentations by Dustin Hansen (InXpress Americas), Amy Smith (The Good Foundation & Jamie’s Ministry of Food) and Brett Houldin (Craveable Brands).

              Andrew Klein
              Convention MC
              CCH1&2 – Level 2

              The one galvanizing metric and concept that franchisors and franchisees can unite behind is what is known as Brand Value. But what exactly is Brand Value, how is it measured, and what can franchise brands do to drive it forward? And why should this be the central focus for franchised organizations?

              To study the value of an organization is the study of the value being created for each of the organizations stakeholders: customers, franchisor shareholders, franchisees, team members, and vendor partners. The higher the value created for each stakeholder, the more valuable the brand becomes; the more valuable the brand becomes the more equity value for franchisees and the franchisor. Focusing on Brand Value creates a balanced effort to win in each key areas of the business. The healthier the results, the higher the value. The higher the value in each area, the higher the Brand Value.

              Dustin Hansen unlocks what it takes to explode an organizations Brand Value and deliver the type of results that many brands only dream about.

              Dustin Hansen
              CEO,
              InXpress Americas
              CCH1&2 – Level 2

              The NextGen in Franchising program is the beginning of an evolving dialogue with young entrepreneurs to empower them as business leaders for the future.

              The Franchise Council of Australia have selected two of Australia’s best submissions in this year’s global competition to have the opportunity to showcase their brand on stage in front of the National Franchise Convention audience.

              What better way to gain exposure and feedback at the early stages of the franchising journey. Also hear from a panel of past NextGen finalists of the program as they share how NextGen has impacted their business.

              Pitching brands
              Tracey Leak
              Speaking on behalf of,
              CityCave
              Jason Dolan
              Founder,
              Core9

               

              Past participants panel
              Andrew Klein
              MC
              Aleena Maney
              Director,
              Just Lashes
              Jeremy Dyer
              Managing Director,
              Total Fitouts
              Aaron Smith
              Founder,
              KX Pilates
              CCH1&2 – Level 2

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall - Level 1
              10:40 am - 11:25 am
              Developing innovation that serves a higher purpose

              To build a great social sector organisation, you need much more strategic rigour and determination than your average business corporation.  That’s why so many of them limp along with a charity mindset, living hand to mouth and never able to achieve enough scale or have enough impact.

              What does it take to become a truly great non profit business?  Like most great businesses, the right people in the right jobs, with a mentality of enlightened self interest and an indomitable will, plus a great brand, are all critical.  Mostly, you need to turn good intentions and passion into a roadmap and know what levers to pull and what matters most because you literally have nothing to lose.

              Amy Smith explores what it takes to create an organisation that can achieve its purpose with passion and deliver great performance in the non profit sector.

              Amy Smith
              CEO,
              The Good Foundation & Jamie’s Ministry of Food
              CCH1&2 – Level 2

              Interactive discussions of up to 10 attendees and a subject matter expert sharing experiences, solving problems, and gaining practical advice on a range of hot franchising topics.

              This session will be split into 2x 30-minute blocks with delegates changing tables once.

               

              Find your preferred topic below:

              Exhibition Hall – Ground Floor

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall - Level 1
              1:40 pm - 2:25 pm
              Concurrent: Creating a positive corporate culture

              Buzzwords: People, Culture, Team, Management
              The importance of a strong corporate culture cannot be underestimated. Find out how to identify your corporate culture, and the simple steps you can take instil a positive culture across your franchise network.

              Greg Nathan
              Founder,
              Franchise Relationships Institute
              Antony Moore
              General Manager,
              Lotteries Retail
              Brad Stannard
              General Manager,
              McDonald’s
              Sophie Barrett
              Workplace Priority Audience Lead,
              beyondblue
              M1&2 – Level 1

              Buzzwords: Marketing, Engagement, Communication
              Looking to rebrand? Have a new marketing initiative that you want to roll out across your franchise network? Gain strategies to engage your franchisees from those who have done it before.

              Karin Ingram
              Marketing Manager,
              Kwik Kopy
              Aimee Hall
              Managing Director,
              TLS Marketing
              Amber Turnbull
              General Manager,
              Just Cuts
              Anna Ramondetta
              Communications and Training Consultant,
              Franchise Right
              CCH1&2 – Level 2

              Buzzwords: Recruitment, Expansion, Management
              Do you have a plan to recruit the right franchisees for your brand? And what are the key characteristics of successful franchisees? Attend this session to learn more.

              Sarah Stowe
              Editor,
              Inside Franchise Business
              Evan Foster
              Director,
              Established Brands – Australia
              Jeremy Dyer
              CEO,
              Total Fitouts
              Ross Worth
              CEO,
              Hog’s Australia’s Steakhouse
              M5&6 – Level 1

              Buzzwords: Trends, New Research, Risk Management, Positive Franchising

              This interactive presentation will provide new research, fresh insights and practical strategies to help franchisors manage 10 powerful trends currently impacting on the profitability, performance and culture of franchise networks. Evidence-based tools and tips will also be provided for enhancing franchisee satisfaction and success.

              Greg Nathan
              Founder,
              Franchise Relationships Institute
              M1&2 – Level1
              Jason Gehrke
              Director,
              Franchise Advisory Centre
              Tracey Leak
              Founder,
              Tracelle Enterprises
              Aaron Smith
              CEO,
              KX Pilates
              Andrew McAllister
              National Franchise Leader,
              Silver Chef
              CCH1&2 - Level 2

              Buzzwords: HR, Legal, Crisis Management, Reputation Management
              As a franchisor the credibility of your brand is one of your greatest assets. Do you have a plan in place to protect it? Attend this session to learn why you should and how to do it.

              Bruce McFarlane
              Managing Director,
              BlueRock Partners
              Tanya Robertson
              National Franchise Manager,
              7 Eleven
              Catherine Maxwell
              Executive Manager, Policy and Advocacy,
              Governance Institute of Australia
              Michael Clarke
              Chief Strategy Officer,
              Deloitte
              Matthew Mahon
              Managing Director – Corporate,
              Royce Communications
              M5&6 – Level 1

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall - Level 1
              3:45 pm - 4:30 pm
              The Importance of Maximising Your Franchisee Relationships
              • What we learnt from the recent media issues and how we have set our group up for success moving forward
              • Craveable’s framework to communicate, engage and support franchisees
              • The importance of having the right team to manage many stakeholders at critical moments
              Brett Houldin
              Group CEO,
              Craveable Brands
              CCH1&2 – Level 2

              Join us to celebrate franchising’s highest achievers as the winners of the 2018 MYOB FCA Excellence in Franchising Awards are announced.

              The Excellence in Franchising Awards are proudly sponsored by MYOB

              Melbourne Convention and Exhibition Centre
              9:20 am - 9:25 am
              Franchisee Summit Official Opening

              Welcome to the brand new Franchisee Summit at the amazing Crown Promenade Melbourne.

              NFC18 ‘Ingredients for success: your people. your team. your potential’ sets the scene for a fantastic three days of learning, networking and engaging with peers and industry colleagues.

              Today is the beginning of the all new Franchisee Summit, covering a range of various franchising topics and roundtable sessions focusing on providing value and insights to franchisees.

              Jewli Turier
              General Manager,
              Franchise Relationships Institute
              M3&4 – Level 1

              How is your HR?
              For example, are you employing staff under a Fair Work Act Modern Award?
              Are you familiar with the NES?
              Do you know what an IFA is?
              How do you manage underperforming staff?
              Do you know what your record keeping obligations are?
              Got a headache yet?

              This presentation will be your paracetamol to help you remove your HR pain and get your head around the compulsory HR obligations that are pertinent to Business Owners/Managers.

              Damien Gooden
              CEO,
              HR Central
              M3&4 – Level 1

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall – Level 1
              10:40 am – 11:25 am
              Not just business – how to make the practical steps of growing a profitable business work for you

              Business is easy, it is us that makes it hard!  Learn through practical steps and an interactive workshop on how to use the business basics to grow a thriving and profitable business – no matter what stage you are at in your business!

              What is holding you back?  What will help you move forward?  What is your simplest path to success?

              This session is sure to help you grow your business to the next level.

              Tracey Leak, CFE
              Founder,
              Tracelle Enterprises
              M3&4 – Level 1

              Interactive discussions of up to 10 attendees and a subject matter expert sharing experiences, solving problems, and gaining practical advice on a range of hot franchising topics.

              Exhibition Hall - Ground Floor

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall – Level 1
              1:40 pm - 2:25 pm
              Understanding your team and why personality matters for better performance

              The future of work is being shaped by extraordinary changes in technology, globalisation and overwhelming information flow. Employers are grappling with new challenges, with greater diversity in the workplace. Workers, particularly millennial’s, are asking for something different. Today, a more individualised, dynamic approach to your team is required to meet the needs and expectations of the cross generational workforce in a more automated environment.

              By attending this session, you will:

              • Learn why understanding your own franchise’s culture within the culture of the franchise brand you’re part of gives you a competitive advantage and helps attract and retain staff and customers
              • Discover which of the 8 Talent Dynamics profiles (Talent Dynamics is a leading profiling tool, used by over 700,000 business owners and their teams) you are, and why understanding your strengths and the individual personalities in your team, will lead to better performance and less stress.
              • How leadership has changed and why developing your leadership and leaders at every level will unlock capacity in your business and team, freeing up your time
              Tracy Eaton
              CEO,
              Remarkable Franchises
              Yvette Sholdas
              Managing Director,
              Remarkable Franchises
              M3&4 – Level 1

              This session will reveal what the highest performing franchisees are doing to enable them to achieve superior sales performance. Drawing on FRI’s recent research into state of sales in the franchising sector, Jewli Turier will share practical insights including:

              • How franchise networks from different industries are tracking
              • What the best franchisees are doing to achieve outstanding growth
              • Which 7 habits you can apply to improve sales while protecting Cashflow

              You will also have an opportunity to reflect and share with other franchisees (across different brands and industries) working in small groups to identify how you can apply the 7 habits to your own business to help you manage margin compression.

              Whether you are a franchisee or a franchisor, this is one event you can’t afford to miss.

              Jewli Turier
              General Manager,
              Franchise Relationships Institute
              M3&4 – Level 1

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall – Level 1
              8:00am - 8:45am
              New line in leadership and the challenges we face as leaders

              In this session, Sadhana talks about the “new line” in leadership, the true face of diversity and the challenges we face as leaders. She will share her learnings based on leading one of the largest and fastest growing real estate franchise networks.

              Sadhana Smiles
              CEO Property Management,
              Harcourts International
              M12&13 - Level 1

              Being able to communicate your expertise quickly with conviction, confidence and clarity is a key business leader skill, applicable across every industry. It can influence your next business lead or career step.

              In this interactive, vibrant and practical session, we’ll look at the importance of honing your personal pitch, and presenting that with influential body language and conviction. You’ll not only learn the art of putting together your pitch, you gain valuable presentation skills to carry your message.

              You’ll then have an ideal framework to continue honing your pitch and adding wins as you gain them!

              Nicole Hatherly
              Senior Consultant,
              Happiness Concierge
              M12&13 - Level 1

              In today’s connected society, it has never been easier to build your brand and raise your professional profile. In this panel session, we’ll hear from successful women in business on how you can use social media and leverage your reputation to build a solid personal brand.

              Marianne Marchesi
              Director,
              Legalite
              Sally Illingworth
              Managing Director,
              Illingworth Media & Advisory
              Amy Smith
              CEO,
              The Good Foundation
              Nicole Hatherly
              Director,
              Brand True North
              M12&13 - Level 1

              * Program as at 4/10/18. Please note that this program is subject to change without notice.

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              Testimonials

              What people are saying about the NFC

              Events like the NFC is a great time for networking, it allows people to leave their businesses and concentrate purely in what franchising is about and not necessarily the nuts and bolts of their business.
              MICHAEL EYREFounder & MD Blazes Group Of Companies
              This is a fantastic opportunity to get up to speed and current with all the legal issues that are happening and franchising. It’s great for people to get together with their colleagues, to take what they’ve learned back to practice and assist their clients.
              ALICIA HILLPrincipal MST Lawyers
              Events like the NFC are so important to the sector, it brings together the finest franchise brands in a great environment to network, share new ideas, get great new insights and to prepare your business for success for months going forward.
              DARRYN MCAULIFFECEO FRANdata

              Exhibitor and Sponsorship Oppotunities

              Sponsorship and exhibition at the National Franchise Convention provides you the chance to align your brand with an event that attracts leaders and decision-makers in the franchise sector.

              NFC18 Sponsors

              The Franchise Council of Australia would like to recognise our proud NFC18 sponsors.

              MYOB FCA Excellence in Franchising Award Sponsor

              Platinum Sponsor

              Gold Sponsor

              Silver Sponsor

              Networking Night Sponsor

              Delegate Bag Sponsor

              Lanyard Sponsor

              Espresso Café

              Breakfast Sponsor

              Registration Desk Sponsor

              Awards Night Prize Sponsor

              Keynote Sponsor

              Welcome Reception Sponsor

              Keynote Sponsor

              Keynote Sponsor

              Keynote Sponsor

              Excellence in Marketing Award Sponsor

              Australian Emerging Franchisor of the Year Award Sponsor

              Trophy Sponsor

              Location

              • Crown Promenade
              • Conference Centre Hall - Level 2
              • Queensbridge St & Whiteman St,
              • Southbank VIC 3006
              • nfc@franchise.org.au
              • (03) 9508 0888