National Franchise Convention

Discover the ingredients to your success and unlock your potential

This year, the National Franchise Convention is putting the focus on the most important ingredients for franchising success: your people.

Because at the core of any successful franchise are happy and profitable franchisees, satisfied and engaged customers, enthusiastic and motivated head office staff and a focussed, responsive and innovative leadership team.

There’s plenty of food for thought on offer in the NFC18 panels, roundtables, masterclasses, and plenary sessions, as well as opportunities to chew the fat as you meet with exhibitors and network with your peers and colleagues at the NFC social events. The celebration of franchising success at the MYOB FCA Excellence in Franchising Gala Awards Dinner at the conclusion of NFC18 is the cherry on top of this packed program of knowledge and information sharing.

NFC is inspiring, insightful and ultimately valuable. It’s conversation and revelation. It’s an unmissable event for any franchise system or professional who aspires to best practice and business success.

NFC18 Speakers

Be inspired by the industry’s most highly regarded leaders presenting on hot franchising issues.

What's Happening

The NFC provides an unrivalled opportunity for attendees to build their knowledge on key franchising topics. View the program!

Get The App!

Have the NFC18 program at your fingertips, and in your pockets. For Apple and Android.

SPEAKERS

DAYS

SESSIONS

DELEGATES

Keynote speakers

Ensure you come to learn from Australia’s top influential business leaders in a series of sessions and talks over three days. It’s an extraordinary experience not to be missed!

Peter Sinodinos

CEO
Snap Franchising Ltd

Peter is a leadership expert with over thirty years’ experience in business operations.

    Amy Smith

    CEO
    The Good Foundation

    Amy is energetic, creative and has built her career building brands through great marketing here and overseas.

      Hon. Jeff Kennett AC

      Former Victorian Premier

      Mr Kennett was an Officer in the Royal Australian Regiment, serving at home and overseas.

        David & Elise Christie

        Joint CEO
        Bakers Delight

          Dustin Hansen

          CEO
          InXpress Americas

          Dustin Hansen is a highly successful and focused entrepreneur and franchise executive.

            Brett Houldin

            Group CEO
            Craveable Brands

            Brett joined Craveable Brands in 2014 as Director and Group COO and became Group CEO in March 2017.

              NFC18 Program

              This year’s National Franchise Convention has shaped up to be one of the best yet. With a very exciting program, exceptional topics and some of the industry’s most highly regarded thought leaders, the bar has been set even higher for this year’s event!

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              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall – Level 1
              The Bakers Delight story and taking franchisees on the Journey
              CCH1&2 – Level 2

              Interactive discussions of up to 10 attendees and a subject matter expert sharing experiences, solving problems, and gaining practical advice on a range of hot franchising topics.

              Exhibition Hall – Ground Floor

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall – Level 1

              Buzzwords: HR, Dispute Resolution, Management
              A franchise dispute doesn’t need to spell the end of a productive franchise relationship. Early recognition and resolution can ensure a constructive outcome for both parties.

              CCH3 – Level 2

              Buzzwords: Innovation, Customer Loyalty, Technology, Social Media
              Learn how to embrace technology and automation to improve the customer experience, engagement and loyalty.

              M1&2 – Level 1

              Buzzwords: Compliance, Payroll, Reporting
              Single Touch Payroll (STP) reporting is here! For some Franchise systems this meant being ATO compliant by July 1st 2018, but from July 1st 2019 every Franchise system who pays even one employee is impacted and the ATO tells us 70% businesses won’t be ready for this major change to the way businesses report payroll.

              Aiming to demystify all things compliance, this session will unpack the biggest compliance issue the Franchise sector will face in 2018/19.  MYOB has worked directly with the ATO to develop and roll out STP so there is no-one better placed to deliver the nuts and bolts of how this will impact the franchise sector, and how your Franchisees can prepare themselves and successfully make the transition to this new reporting process.

              We will take through the changes and arm you with the knowledge to make the transition to STP reporting easy and a success for your business.

              M5&6 – Level 1

              Buzzwords: Franchisee, Field Support, Operations
              Happy and profitable franchisees are at the heart of every successful franchise system. Help your franchisees to maximise their potential and the potential of your franchise network.

              CCH3 – Level 2

              Buzzwords: Data, Marketing, Customer, Strategy
              Discover how analysing your data can help you understand customer behaviour and redefine your marketing strategy.

              M1&2 – Level 1

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall – Level 1
              7:30 am - 8:15 am
              Breakfast

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall - Level 1

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall - Level 1
              10:40 am - 11:25 am
              Culture Keynote: Amy Smith

              To build a great social sector organisation, you need much more strategic rigour and determination than your average business corporation.  That’s why so many of them limp along with a charity mindset, living hand to mouth and never able to achieve enough scale or have enough impact.

              What does it take to become a truly great non profit business?  Like most great businesses, the right people in the right jobs, with a mentality of enlightened self interest and an indomitable will, plus a great brand, are all critical.  Mostly, you need to turn good intentions and passion into a roadmap and know what levers to pull and what matters most because you literally have nothing to lose.

              Amy Smith explores what it takes to create an organisation that can achieve its purpose with passion and deliver great performance in the non profit sector.

              CCH1&2 – Level 2

              Interactive discussions of up to 10 attendees and a subject matter expert sharing experiences, solving problems, and gaining practical advice on a range of hot franchising topics.

              Exhibition Hall – Ground Floor

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall - Level 1

              Buzzwords: Marketing, Engagement, Communication
              Looking to rebrand? Have a new marketing initiative that you want to roll out across your franchise network? Gain strategies to engage your franchisees from those who have done it before.

              CCH3 – Level 2

              Buzzwords: Recruitment, Expansion, Management
              Do you have a plan to recruit the right franchisees for your brand? And what are the key characteristics of successful franchisees? Attend this session to learn more.

              M5&6 – Level 1

              Buzzwords: Business Development, Sales and Marketing, Articulating your point of difference, Pitching Skills
              How to pitch your business to stand out from the pack.

              Learn how to pitch your business, your services, a new offering or initiative to customers, potential customers and stake-holders.

              M1&2 – Level1

              Buzzwords: People, Culture, Team, Management
              The importance of a strong corporate culture cannot be underestimated. Find out how to identify your corporate culture, and the simple steps you can take instil a positive culture across your franchise network.

              CCH3 – Level 2

              Buzzwords: HR, Legal, Crisis Management, Reputation Management
              As a franchisor the credibility of your brand is one of your greatest assets. Do you have a plan in place to protect it? Attend this session to learn why you should and how to do it.

              M5&6 – Level 1

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall - Level 1

              Join us to celebrate franchising’s highest achievers as the winners of the 2018 MYOB FCA Excellence in Franchising Awards are announced.

              Connect with the Franchise Council of Australia

              Love to hear from the FCA? Want more event information? Register for our mailing list.

              Testimonials

              What people are saying about the NFC

              Events like the NFC is a great time for networking, it allows people to leave their businesses and concentrate purely in what franchising is about and not necessarily the nuts and bolts of their business.
              MICHAEL EYREFounder & MD Blazes Group Of Companies
              This is a fantastic opportunity to get up to speed and current with all the legal issues that are happening and franchising. It’s great for people to get together with their colleagues, to take what they’ve learned back to practice and assist their clients.
              ALICIA HILLPrincipal MST Lawyers
              Events like the NFC are so important to the sector, it brings together the finest franchise brands in a great environment to network, share new ideas, get great new insights and to prepare your business for success for months going forward.
              DARRYN MCAULIFFECEO FRANdata

              Exhibitor and Sponsorship Oppotunities

              Sponsorship and exhibition at the National Franchise Convention provides you the chance to align your brand with an event that attracts leaders and decision-makers in the franchise sector.

              NFC18 Sponsors

              The Franchise Council of Australia would like to recognise our proud NFC18 sponsors.

              MYOB FCA Excellence in Franchising Award Sponsor

              Platinum Sponsor

              Gold Sponsor

              Networking Night Sponsor

              Delegate Bag Sponsor

              Lanyard Sponsor

              Espresso Café

              Breakfast Sponsor

              Awards Night Prize Sponsor

              App Sponsor

              Keynote Sponsor

              Excellence in Marketing Award Sponsor

              Australian Emerging Franchisor of the Year Award Sponsor

              Trophy Sponsor

              Location

              • Crown Promenade
              • Conference Centre Hall - Level 2
              • Queensbridge St & Whiteman St,
              • Southbank VIC 3006
              • nfc@franchise.org.au
              • (03) 9508 0888