National Franchise Convention

Discover the ingredients to your success and unlock your potential

This year, the National Franchise Convention is putting the focus on the most important ingredients for franchising success: your people.

Because at the core of any successful franchise are happy and profitable franchisees, satisfied and engaged customers, enthusiastic and motivated head office staff and a focussed, responsive and innovative leadership team.

There’s plenty of food for thought on offer in the NFC18 panels, roundtables, masterclasses, and plenary sessions, as well as opportunities to chew the fat as you meet with exhibitors and network with your peers and colleagues at the NFC social events. The celebration of franchising success at the MYOB FCA Excellence in Franchising Gala Awards Dinner at the conclusion of NFC18 is the cherry on top of this packed program of knowledge and information sharing.

NFC is inspiring, insightful and ultimately valuable. It’s conversation and revelation. It’s an unmissable event for any franchise system or professional who aspires to best practice and business success.

NFC18 Speakers

Be inspired by the industry’s most highly regarded leaders presenting on hot franchising issues.

What's Happening

The NFC provides an unrivalled opportunity for attendees to build their knowledge on key franchising topics. View the program!

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Have the NFC18 program at your fingertips, and in your pockets. For Apple and Android.

SPEAKERS

DAYS

SESSIONS

DELEGATES

Keynote speakers

Ensure you come to learn from Australia’s top influential business leaders in a series of sessions and talks over three days. It’s an extraordinary experience not to be missed!

Peter Sinodinos

CEO
Snap Franchising Ltd

Peter is a leadership expert with over thirty years’ experience in business operations.

    Amy Smith

    CEO
    The Good Foundation

    Amy is energetic, creative and has built her career building brands through great marketing here and overseas.

      Hon. Jeff Kennett AC

      Former Victorian Premier

      Mr Kennett was an Officer in the Royal Australian Regiment, serving at home and overseas.

        David & Elise Christie

        Joint CEO
        Bakers Delight

          Dustin Hansen

          CEO
          InXpress Americas

          Dustin Hansen is a highly successful and focused entrepreneur and franchise executive.

            Brett Houldin

            Group CEO
            Craveable Brands

            Brett joined Craveable Brands in 2014 as Director and Group COO and became Group CEO in March 2017.

              NFC18 Program

              This year’s National Franchise Convention has shaped up to be one of the best yet. With a very exciting program, exceptional topics and some of the industry’s most highly regarded thought leaders, the bar has been set even higher for this year’s event!

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              7:00 am - 8:00 am
              Breakfast Keynote
              Peter Sinodinos, CEO Snap Printing
              Exhibition Hall – Ground Floor
              Bruce Billson, Executive Chairman Franchise Council of Australia
              CCH1&2 – Level 2
              Hon. Jeff Kennett AC, Former Minister
              CCH1&2 – Level 2

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall – Level 1
              David & Elise Christie, Joint CEO’s Bakers Delight
              CCH1&2 – Level 2

              Interactive discussions of up to 10 attendees and a subject matter expert sharing experiences, solving problems, and gaining practical advice on a range of hot franchising topics.

              Exhibition Hall – Ground Floor

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall – Level 1
              2:00 pm - 2:45 pm
              Concurrent: Managing workplace compliance across your franchise network
              Damien Gooden
              CEO,
              HR Central
              Coming Soon Coming Soon Coming Soon
              CCH1&2 - Level 2
              Darryn McAuliffe
              CEO,
              franDATA
              Len Ferguson
              Co-Founder,
              The Finn Group
              Tony Cotter
              National Manager Franchising,
              ANZ
              James Scurr
              Managing Director,
              Cashflow It
              M5&6 – Level 1

              Buzzwords: HR, Dispute Resolution, Management
              A franchise dispute doesn’t need to spell the end of a productive franchise relationship. Early recognition and resolution can ensure a constructive outcome for both parties.

              Alen Wein
              Mediator,
              OFMA
              Tamra Seaton
              Partner,
              MDS Legal
              Sara Pantaleo
              CEO,
              La Porchetta
              Coming Soon
              M3&4 – Level 1

              Buzzwords: Innovation, Customer Loyalty, Technology, Social Media
              Learn how to embrace technology and automation to improve the customer experience, engagement and loyalty.

              Brad Rappell
              Founder,
              Franchising First
              Lawrence Pelletier
              Marketing Director,
              Redcat
              Ken Russell
              Head of Digital Marketing,
              Craveable Brands
              Steven Donald
              Chief Strategist,
              Pure Social
              M1&2 – Level 1
              Derek Sutherland
              FCA Legal Committee Chairman
              Coming Soon Coming Soon Coming Soon
              CCH1&2 – Level 2

              Buzzwords: Compliance, Payroll, Reporting

              **With special guest panellist John Sheppard – ATO Assistant Commissioner**

              Aiming to demystify payroll compliance & legislative change, this session will unpack the biggest compliance issue the Franchise sector will face in 2018/19 – Single Touch Payroll reporting (STP). MYOB has worked directly with the ATO to develop and roll out STP reporting so there is no-one better placed to deliver the nuts and bolts of how this will impact the franchise sector, and how your Franchisees can prepare themselves to successfully make the transition to the new reporting process.

              For some Franchise systems this meant being ATO compliant by July 1st 2018, but from July 1st 2019 every Franchise system who pays even one employee will be impacted and the ATO believes 70% businesses won’t be ready for this major change to the way businesses report payroll.

              To ensure that you and you franchisees are ready, this session will take you through some insights from the first wave of STP reporting adopters and arm you with the knowledge to make payroll compliance easy and a success for your business.

              Simon Dennis
              Head of Partnerships,
              MYOB
              John Shepherd
              Assistant Commissioner,
              ATO
              Coming Soon Coming Soon
              M5&6 – Level 1

              Buzzwords: Franchisee, Field Support, Operations
              Happy and profitable franchisees are at the heart of every successful franchise system. Help your franchisees to maximise their potential and the potential of your franchise network.

              Tracey Eaton
              CEO,
              Remarkable Franchises
              Tin Ly
              State Manager,
              Roll’d
              Stephen Halls
              Franchise Operations Manager,
              Poolwerx
              Ken Britto
              Franchisee,
              The Coffee Club Baldivis and Byford
              M3&4 – Level 1

              Buzzwords: Data, Marketing, Customer, Strategy
              Discover how analysing your data can help you understand customer behaviour and redefine your marketing strategy.

              Bill Lang
              Executive Chairman,
              Human Performance Company
              Kelli Ponting
              Owner,
              The Marketing Lab
              Terry Wiley
              Founder & CEO,
              Jago
              Coming Soon
              M1&2 – Level 1

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall – Level 1
              4:10 pm - 4:55 pm
              FCA Award Winners: Ingredients for Success
              Mary Aldred
              CEO,
              Franchise Council of Australia
              Darren Wallis
              CEO,
              GJ Gardiner Homes
              Richard Thame
              CEO,
              Fastway Couriers
              Brendan Green
              CEO,
              Hire a Hubby
              CCH1&2 – Level 2
              7:30 am - 8:15 am
              Breakfast

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall - Level 1
              Dustin Hansen, CEO InXpress USA
              CCH1&2 – Level 2

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall - Level 1
              10:40 am - 11:25 am
              Developing innovation that serves a higher purpose

              To build a great social sector organisation, you need much more strategic rigour and determination than your average business corporation.  That’s why so many of them limp along with a charity mindset, living hand to mouth and never able to achieve enough scale or have enough impact.

              What does it take to become a truly great non profit business?  Like most great businesses, the right people in the right jobs, with a mentality of enlightened self interest and an indomitable will, plus a great brand, are all critical.  Mostly, you need to turn good intentions and passion into a roadmap and know what levers to pull and what matters most because you literally have nothing to lose.

              Amy Smith explores what it takes to create an organisation that can achieve its purpose with passion and deliver great performance in the non profit sector.

              Amy Smith, CEO The Good Foundation & Jamie’s Ministry of Food
              CCH1&2 – Level 2

              Interactive discussions of up to 10 attendees and a subject matter expert sharing experiences, solving problems, and gaining practical advice on a range of hot franchising topics.

              Exhibition Hall – Ground Floor

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall - Level 1
              1:40 pm - 2:25 pm
              Concurrent: Creating a positive corporate culture

              Buzzwords: People, Culture, Team, Management
              The importance of a strong corporate culture cannot be underestimated. Find out how to identify your corporate culture, and the simple steps you can take instil a positive culture across your franchise network.

              Greg Nathan
              Founder,
              Franchise Relationships Institute
              Bianca Azzopardi
              General Manager,
              Zambrero
              Brad Stannard
              General Manager,
              McDonald’s
              Coming Soon
              CCH1&2 – Level 2

              Buzzwords: Marketing, Engagement, Communication
              Looking to rebrand? Have a new marketing initiative that you want to roll out across your franchise network? Gain strategies to engage your franchisees from those who have done it before.

              Aimee Hall
              Managing Director,
              TLS Marketing
              Karin Ingram
              Marketing Manager,
              Kwik Kopy
              Amber Turnbull
              General Manager,
              Just Cuts
              Coming Soon
              CCH1&2 – Level 2

              Buzzwords: Recruitment, Expansion, Management
              Do you have a plan to recruit the right franchisees for your brand? And what are the key characteristics of successful franchisees? Attend this session to learn more.

              Sarah Stowe
              Editor,
              Inside Franchise Business
              Evan Foster
              Director,
              Established Brands – Australia
              Jeremy Dyer
              CEO,
              Total Fitouts
              Ross Worth
              Hogs Breath Cafe
              M5&6 – Level 1

              Buzzwords: Trends, New Research, Risk Management, Positive Franchising

              This interactive presentation will provide new research, fresh insights and practical strategies to help franchisors manage 10 powerful trends currently impacting on the profitability, performance and culture of franchise networks. Evidence-based tools and tips will also be provided for enhancing franchisee satisfaction and success.

              Greg Nathan
              Founder,
              Franchise Relationships Institute
              M1&2 – Level1
              Jason Gehrke
              Director,
              Franchise Advisory Centre
              Tracey Leak
              Founder,
              Tracelle Enterprises
              Aaron Smith
              CEO,
              KX Pilates
              Andrew McAllister
              National Franchise Leader,
              Silver Chef
              M1&2 – Level 1

              Buzzwords: HR, Legal, Crisis Management, Reputation Management
              As a franchisor the credibility of your brand is one of your greatest assets. Do you have a plan in place to protect it? Attend this session to learn why you should and how to do it.

              Bruce McFarlane
              Managing Director,
              BlueRock Partners
              Tanya Robertson
              National Franchise Manager,
              7 Eleven
              Coming Soon Coming Soon
              M5&6 – Level 1

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall - Level 1

              Join us to celebrate franchising’s highest achievers as the winners of the 2018 MYOB FCA Excellence in Franchising Awards are announced.

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall – Level 1
              10:40 am – 11:25 am
              Not just business – how to make the practical steps of growing a profitable business work for you

              Business is easy, it is us that makes it hard!  Learn through practical steps and an interactive workshop on how to use the business basics to grow a thriving and profitable business – no matter what stage you are at in your business!

              What is holding you back?  What will help you move forward?  What is your simplest path to success?

              This session is sure to help you grow your business to the next level.

              M3&4 – Level 1

              Interactive discussions of up to 10 attendees and a subject matter expert sharing experiences, solving problems, and gaining practical advice on a range of hot franchising topics.

              M3&4 – Level 1

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall – Level 1
              1:40 pm - 2:25 pm
              Understanding your team and why personality matters for better performance

              The future of work is being shaped by extraordinary changes in technology, globalisation and overwhelming information flow. Employers are grappling with new challenges, with greater diversity in the workplace. Workers, particularly millennial’s, are asking for something different. Today, a more individualised, dynamic approach to your team is required to meet the needs and expectations of the cross generational workforce in a more automated environment.

              By attending this session, you will:

              • Learn why understanding your own franchise’s culture within the culture of the franchise brand you’re part of gives you a competitive advantage and helps attract and retain staff and customers
              • Discover which of the 8 Talent Dynamics profiles (Talent Dynamics is a leading profiling tool, used by over 700,000 business owners and their teams) you are, and why understanding your strengths and the individual personalities in your team, will lead to better performance and less stress.
              • How leadership has changed and why developing your leadership and leaders at every level will unlock capacity in your business and team, freeing up your time
              M3&4 – Level 1

              Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

              Promenade Foyer & Promenade Hall – Level 1

              Connect with the Franchise Council of Australia

              Love to hear from the FCA? Want more event information? Register for our mailing list.

              Testimonials

              What people are saying about the NFC

              Events like the NFC is a great time for networking, it allows people to leave their businesses and concentrate purely in what franchising is about and not necessarily the nuts and bolts of their business.
              MICHAEL EYREFounder & MD Blazes Group Of Companies
              This is a fantastic opportunity to get up to speed and current with all the legal issues that are happening and franchising. It’s great for people to get together with their colleagues, to take what they’ve learned back to practice and assist their clients.
              ALICIA HILLPrincipal MST Lawyers
              Events like the NFC are so important to the sector, it brings together the finest franchise brands in a great environment to network, share new ideas, get great new insights and to prepare your business for success for months going forward.
              DARRYN MCAULIFFECEO FRANdata

              Exhibitor and Sponsorship Oppotunities

              Sponsorship and exhibition at the National Franchise Convention provides you the chance to align your brand with an event that attracts leaders and decision-makers in the franchise sector.

              NFC18 Sponsors

              The Franchise Council of Australia would like to recognise our proud NFC18 sponsors.

              MYOB FCA Excellence in Franchising Award Sponsor

              Platinum Sponsor

              Gold Sponsor

              Networking Night Sponsor

              Delegate Bag Sponsor

              Lanyard Sponsor

              Espresso Café

              Breakfast Sponsor

              Awards Night Prize Sponsor

              App Sponsor

              Keynote Sponsor

              Excellence in Marketing Award Sponsor

              Australian Emerging Franchisor of the Year Award Sponsor

              Trophy Sponsor

              Location

              • Crown Promenade
              • Conference Centre Hall - Level 2
              • Queensbridge St & Whiteman St,
              • Southbank VIC 3006
              • nfc@franchise.org.au
              • (03) 9508 0888