Welcome to the 2024 National Franchise Convention
Convention Schedule

Earn 400 CFE points at NFC24 | 200 CFE points at Legal Symposium | 200 CFE points at Education Master Class

Legal Symposium
Sunday 19 May, 2024
Day One
Monday 20 May, 2024
Day Two
Tuesday 21 May, 2024
NFC Education Master Class
Wednesday 22 May, 2024
10.00 am - 5.00 pm
Legal Symposium (200 CFE points)
Location: Auditorium 3, Room M1 & M3
3.00 pm - 6.00 pm
Franchise X Registration Open
Location: Foyer
6.00 pm - 8.00 pm
Welcome/Social Networking Reception
Join us at Hemingway's Brewery for an opportunity to connect with delegates in a relaxed environment.
7.30 pm - 10.00 pm
Franchise X Industry Segments Dinner (Additional Social Event)
Location provided upon registration
10.00 pm - onwards
Franchise X Informal Drinks
Location: Pullman Cairns Lobby
7.00 am
Delegate Registration Open
Location: Foyer
8.00 am - 9.15 am
NFC Breakfast Wonderland
Proudly sponsored by BNI. An exciting and innovative networking breakfast in the style of Alice in Wonderland's Mad Hatter's Tea Party held in our exhibition hall.
9.15 am - 9.30 am
Official Welcome to Country by Minjil
Minjil is an indigenous cultural group connecting people from all backgrounds with country, culture and age-old traditions through dance, lore and education. Minjil will provide the official Welcome to Country for the convention.
9.30 am - 9.40 am
Welcome from Matthew Monaghan, Franchise Council of Australia CEO
9.40 am - 9.45 am
Platinum Sponsor Address: Ideagen Op Central
9.45 am - 9.50 am
Master of Ceremonies: Andrew Klein
Andrew is one of Australia’s leading Professional Conference MCs and a Pitching & Presentation Skills speaker, trainer and writer, working on conferences around the Asia-Pacific region as well as the US and South Africa.
9.50 am - 10.00 am
Chairman's Address: Brendan Green, Hire a Hubby CEO
Brendan, FCA Chairman and Hire A Hubby CEO shares an address on the challenges facing franchising and the opportunities ahead in 2024.
10.00 am - 10.30 am
Minster for Small Business The Hon Julie Collins MP Address
Elected as the first female representative for Franklin in 2007, Minister Collins has held numerous portfolios in both Government and Opposition and is currently the Minister for Housing, Minister for Homelessness and Minister for Small Business. Minister Collins shares an update on the government's priorities and agenda for small business.
10.30 am - 11.00 am
Insight into the process behind Franchise Code Review: Michael Schaper
Appointed as the independent reviewer of the franchising code of conduct by federal small business, housing, and homelessness minister Julie Collins, Michael discusses the Code Review and answers questions from the audience.
11.00 am - 11.30 am
Franchising on the Edge: A fireside chat with industry leaders
Exploring franchising innovations and how to use these to inform forward thinking within their businesses. In order to exceed we must explore and innovate - reflecting and learn. Enjoy a fireside chat with some of the innovators in franchising and how they have reignited and pivoted to drive positive change.
11.30 am - 12.00 pm
Morning Tea
Location: Exhibition Hall
12.00 pm - 12.45 pm
Defining Opportunity for Small Business Franchising with Simon Kuestenmacher
Futurist and demographer - Simon takes a deep dive into the data of small business in Australia. A peek behind the curtain to support entrepreneurs and the importance of data in small business success.
12.45 pm - 1.15 pm
Unplug without Disconnecting with Jocelyn Brewer
Jocelyn explores the importance of digital as a tool without over digitalisation. Exploring a range of psychological and technological strategies that support small businesses short term and long-term viability to develop new, flexible ways that teams can stay connected without being pulled into a digital riptide.
1.15 pm - 1.35 pm
Panel discussion - Driving engagement via digital technologies and optimising business grown and future sustainability
1.35 pm - 2.35 pm
Location: Exhibition Hall
2.35 pm - 3.15 pm
Concurrent Session 1: Explore, Experience, Exceed
Session 1 - Data Driven: Digital in practice or Session 2 - Digital and brand continuity in driving small business success.
3.15 pm - 3.55 pm
Concurrent Session 2: Explore, Experience, Exceed
Session 1 - How to grow your business through franchising
Session 2 - Culture building and supporting local businesses
3.55 pm - 4.25 pm
Afternoon Tea
Location: Exhibition Hall
4.25 pm - 5.05 pm
Special Guest Speaker - Petina Tieman, National Indigenous Business Leader of the Year
Global expert on driving impact for clients through efficiencies, compliance and growth. Petina shares her thoughts on shared success, ethics in business, and the importance of building a community around you.
6.30 pm - 10.30 pm
Excellence in Franchising Awards Gala Dinner (Ticketed Event)
Please note, purchase your Gala Dinner tickets online.
7.30 am - 8.15 am
The Franchise Relationships Breakfast Discussion (Additional Social Event)
Join your peers in this interactive and informative discussion over breakfast, where we will together explore the question, “How can franchisors and franchisees appreciate each other better?”
8.30 am - 8.40 am
Master of Ceremonies Welcome: Andrew Klein
Location: Auditorium
8.40 am - 9.25 am
Defining Innovation and Adaption in Franchising With Mark Carter
International keynote speaker, trainer and coach, Mark has over 25 years experience as a global learning, people behaviour and development professional with his first role being developing leaders for Contiki Holidays. His TEDx talk was the trailer for his second book, ‘Add Value’.
9.25 am - 10.05 am
AI is small business, make it your super power with Steve Sammartino
Chat GPT has taken the world by storm and but it’s just the start of our of the AI Revolution. Are you ready to witness the future unfold before your eyes? Imagine a world where machines can think, learn and adapt just like us. That world has already arrived – Artificial Intelligence is here.
10.05 am - 10.25 am
Priorities and Opportunities for Small Businesses
10.25 am - 10.55 am
Morning Tea
Location: Exhibition Hall
10.55 am - 11.35 am
Achieve, Build and Invest with your Team and Networks with Natalie Waters
Natalie Waters, Business, Leader and Human Behaviourist shares her personal story and varied career as inspiration to cover four key components to achieve, pivot and build relationships. Invest in your team - Your Team being any business’s biggest asset.
11.35 am - 11.55 am
Panel Discussion - Stepping out of your comfort zone, and how to meet resistance with ourselves and others
Making uncomfortable, comfortable and embracing the opportunities to learn and grow, trying new things and taking on new challenges.
11.55 am - 12.35 pm
Ignite your Teams Potential with mindset and profitable relationships with Kaley Chu - Australia’s Top 40 Under 40 Business Elite
Kaley discussed how to get out of your comfort zone, connect with others and unleash your full potential. Kaley shares how to move out of your comfort zone, do your research and understand your demographic and current attitudes. By doing so, you will be able to better understand this you can broaden your goals and provide you with clearer vision for future growth.
12.35 pm - 12.55 pm
Panel Discussion with Kaley Chu, Peter Fiasco and Crystal Allen
A Q&A opportunity with leaders to unpack failures to explore success and overcoming obstacles.
12.55 pm - 1.55 pm
Location: Exhibition Hall
1.55 pm - 2.35 pm
Concurrent Session 1: Explore, Experience, Exceed
Session 1 - Exploring and adapting to the challenges in franchising and Session 2 - Unveiling excellence in Franchising and Session 3 - Sales session with Tori
2.35 pm - 3.15 pm
Concurrent Session 2: Explore, Experience, Exceed
Session 1 - Deep dive into operational compliance and Session 2 - Findex panel discussion.
3.15 pm - 3.45 pm
Afternoon Tea
Location: Exhibition Hall
3.45 pm - 4.25 pm
Facilitating Growth and Transformation with Glenn Marsden
Glenn is a visionary and advocate for self-acceptance and has emerged as a beacon of inspiration through his groundbreaking initiative, the Imperfectly Perfect Campaign. Glenn created a global movement that not only aimed to change the narrative around Mental Health but also challenged societal norms to foster a culture of inclusivity and self-love.
4.25 pm - 4.30 pm
Master of Ceremonies Closing Address: Andrew Klein
9:30 am - 10:00 am
Master Class Registration (200 CFE points)
10:00 am - 12:30 pm
Morning Master Class
1. Building a high performance team with Stacy Oehlman
2 Developing relationships and gaining coaching skills with Tori Cooke
3. Optimise your business’s potential by fostering a dynamic franchising culture
12:30 pm - 1:30 pm
Networking Lunch
1:30 pm - 4:00 pm
Afternoon Master Class
1. Building a high performance team with Stacy Oehlman
2 Developing relationships and gaining coaching skills with Tori Cooke
3. Optimise your business’s potential by fostering a dynamic franchising culture
4:00 pm - 4:30 pm
Afternoon Tea
Who's Speaking?

Meet the industry experts who will be talking to you about everything Franchising at this years convention!

Matthew Monaghan

[Chief Executive Officer - Franchise Council of Australia]

Josh Cairns

[Founder & CEO - Ideagen Op Central]

Brendan Green

[Chairman, Franchise Council of Australia]

Steve Sammartino

[Futurist & Keynote Speaker]

Jocelyn Brewer

[Registered Psychologist | Cyberpsychology Researcher ]

Simon Kuestenmacher

[Co-Founder & Director - The Demographics Group]

Glenn Marsden

[Founder & Creator - Imperfectly Perfect Campaign]

Natalie Waters

[Business Coach and Mentor, Executive/Leadership Coach, Behavioural Profiler – Elevate Coaching]
Conference Registration

NFC 2 day pass


NFC 2 day pass

Conference registration includes:
  • Access to the conference and workshops over two days
  • Welcome Reception on Sunday 19 May
  • Social Networking drinks on Sunday 19 May
  • Networking breakfast on Monday 20 May
  • Morning tea, lunch, and afternoon tea each conference day
  • Access to app
  • Full access to exhibition half
  • Earn 400 CFE points
Extra Social Networking Events include:
  • Industry Segment Dinners on Sunday 19 May
  • Awards Gala Dinner on Monday 20 May
  • Networking Breakfast on Tuesday 21 May
  • Professional Development Workshops on Wednesday 22 May