NFC18 Program

This year’s National Franchise Convention has shaped up to be one of the best yet. With a very exciting program, exceptional topics and some of the industry’s most highly regarded thought leaders, the bar has been set even higher for this year’s event!

Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

PROMENADE FOYER & PROMENADE HALL – LEVEL 1

Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

PROMENADE FOYER & PROMENADE HALL – LEVEL 1

Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

PROMENADE FOYER & PROMENADE HALL – LEVEL 1
7:00 am - 8:00 am
Breakfast Keynote
Peter Sinodinos, CEO Snap Printing
Exhibition Hall – Ground Floor
Bruce Billson, Executive Chairman Franchise Council of Australia
CCH1&2 – Level 2

Never before has the welfare of employees been more important for employers – or Boards.

Not only have many franchisees been caught out on payment breeches, but there is an increasing propensity for staff who are not respected, or worse – abused; mentally, physically or financially, to seek redress – publicly or through the courts.

Happy staff, who are in a happy place produce the best results

Hon. Jeff Kennett AC, Former Minister
CCH1&2 – Level 2

Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

Promenade Foyer & Promenade Hall – Level 1
10:15 am - 11:00 am
Franchisee Profitability
Rajiv Rajan
Specialist Franchise Broker,
The Finn Group
Jewli Turier
CEO,
Franchise Relationships Institute
Laxman Bhardwaj
Business Development Manager,
San Churro
Charles Horner
Director of Communications,
Specsavers
CH1&2 - Level 2
David & Elise Christie, Joint CEO’s Bakers Delight
CCH1&2 – Level 2

Interactive discussions of up to 10 attendees and a subject matter expert sharing experiences, solving problems, and gaining practical advice on a range of hot franchising topics.

Exhibition Hall – Ground Floor

Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

Promenade Foyer & Promenade Hall – Level 1
2:00 pm - 2:45 pm
Concurrent: Managing workplace compliance across your franchise network
Damien Gooden
CEO,
HR Central
Coming Soon Coming Soon Coming Soon
CCH1&2 - Level 2
Darryn McAuliffe
CEO,
franDATA
Len Ferguson
Co-Founder,
The Finn Group
Tony Cotter
National Manager Franchising,
ANZ
James Scurr
Managing Director,
Cashflow It
M5&6 – Level 1

Buzzwords: HR, Dispute Resolution, Management
A franchise dispute doesn’t need to spell the end of a productive franchise relationship. Early recognition and resolution can ensure a constructive outcome for both parties.

Alen Wein
Mediator,
OFMA
Tamra Seaton
Partner,
MDS Legal
Sara Pantaleo
CEO,
La Porchetta
Coming Soon
M3&4 – Level 1

Buzzwords: Innovation, Customer Loyalty, Technology, Social Media
Learn how to embrace technology and automation to improve the customer experience, engagement and loyalty.

Brad Rappell
Founder,
Franchising First
Lawrence Pelletier
Marketing Director,
Redcat
Ken Russell
Head of Digital Marketing,
Craveable Brands
Steven Donald
Chief Strategist,
Pure Social
M1&2 – Level 1
Derek Sutherland
FCA Legal Committee Chairman
Coming Soon Coming Soon Coming Soon
CCH1&2 – Level 2

Buzzwords: Compliance, Payroll, Reporting

**With special guest panellist John Sheppard – ATO Assistant Commissioner**

Aiming to demystify payroll compliance & legislative change, this session will unpack the biggest compliance issue the Franchise sector will face in 2018/19 – Single Touch Payroll reporting (STP). MYOB has worked directly with the ATO to develop and roll out STP reporting so there is no-one better placed to deliver the nuts and bolts of how this will impact the franchise sector, and how your Franchisees can prepare themselves to successfully make the transition to the new reporting process.

For some Franchise systems this meant being ATO compliant by July 1st 2018, but from July 1st 2019 every Franchise system who pays even one employee will be impacted and the ATO believes 70% businesses won’t be ready for this major change to the way businesses report payroll.

To ensure that you and you franchisees are ready, this session will take you through some insights from the first wave of STP reporting adopters and arm you with the knowledge to make payroll compliance easy and a success for your business.

Simon Dennis
Head of Partnerships,
MYOB
John Shepherd
Assistant Commissioner,
ATO
Coming Soon Coming Soon
M5&6 – Level 1

Buzzwords: Franchisee, Field Support, Operations
Happy and profitable franchisees are at the heart of every successful franchise system. Help your franchisees to maximise their potential and the potential of your franchise network.

Tracey Eaton
CEO,
Remarkable Franchises
Tin Ly
State Manager,
Roll’d
Stephen Halls
Franchise Operations Manager,
Poolwerx
Ken Britto
Franchisee,
The Coffee Club Baldivis and Byford
M3&4 – Level 1

Buzzwords: Data, Marketing, Customer, Strategy
Discover how analysing your data can help you understand customer behaviour and redefine your marketing strategy.

Bill Lang
Executive Chairman,
Human Performance Company
Kelli Ponting
Owner,
The Marketing Lab
Terry Wiley
Founder & CEO,
Jago
Coming Soon
M1&2 – Level 1

Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

Promenade Foyer & Promenade Hall – Level 1
4:10 pm - 4:55 pm
FCA Award Winners: Ingredients for Success
Mary Aldred
CEO,
Franchise Council of Australia
Darren Wallis
CEO,
GJ Gardiner Homes
Richard Thame
CEO,
Fastway Couriers
Brendan Green
CEO,
Hire a Hubby
CCH1&2 – Level 2
7:30 am - 8:15 am
Breakfast

Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

Promenade Foyer & Promenade Hall - Level 1

The one galvanizing metric and concept that franchisors and franchisees can unite behind is what is known as Brand Value. But what exactly is Brand Value, how is it measured, and what can franchise brands do to drive it forward? And why should this be the central focus for franchised organizations?

To study the value of an organization is the study of the value being created for each of the organizations stakeholders: customers, franchisor shareholders, franchisees, team members, and vendor partners. The higher the value created for each stakeholder, the more valuable the brand becomes; the more valuable the brand becomes the more equity value for franchisees and the franchisor. Focusing on Brand Value creates a balanced effort to win in each key areas of the business. The healthier the results, the higher the value. The higher the value in each area, the higher the Brand Value.

Dustin Hansen unlocks what it takes to explode an organizations Brand Value and deliver the type of results that many brands only dream about.

Dustin Hansen, CEO InXpress USA
CCH1&2 – Level 2

Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

Promenade Foyer & Promenade Hall - Level 1
10:40 am - 11:25 am
Developing innovation that serves a higher purpose

To build a great social sector organisation, you need much more strategic rigour and determination than your average business corporation.  That’s why so many of them limp along with a charity mindset, living hand to mouth and never able to achieve enough scale or have enough impact.

What does it take to become a truly great non profit business?  Like most great businesses, the right people in the right jobs, with a mentality of enlightened self interest and an indomitable will, plus a great brand, are all critical.  Mostly, you need to turn good intentions and passion into a roadmap and know what levers to pull and what matters most because you literally have nothing to lose.

Amy Smith explores what it takes to create an organisation that can achieve its purpose with passion and deliver great performance in the non profit sector.

Amy Smith, CEO The Good Foundation & Jamie’s Ministry of Food
CCH1&2 – Level 2

Interactive discussions of up to 10 attendees and a subject matter expert sharing experiences, solving problems, and gaining practical advice on a range of hot franchising topics.

Exhibition Hall – Ground Floor

Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

Promenade Foyer & Promenade Hall - Level 1
1:40 pm - 2:25 pm
Concurrent: Creating a positive corporate culture

Buzzwords: People, Culture, Team, Management
The importance of a strong corporate culture cannot be underestimated. Find out how to identify your corporate culture, and the simple steps you can take instil a positive culture across your franchise network.

Greg Nathan
Founder,
Franchise Relationships Institute
Bianca Azzopardi
General Manager,
Zambrero
Brad Stannard
General Manager,
McDonald’s
Coming Soon
CCH1&2 – Level 2

Buzzwords: Marketing, Engagement, Communication
Looking to rebrand? Have a new marketing initiative that you want to roll out across your franchise network? Gain strategies to engage your franchisees from those who have done it before.

Aimee Hall
Managing Director,
TLS Marketing
Karin Ingram
Marketing Manager,
Kwik Kopy
Amber Turnbull
General Manager,
Just Cuts
Coming Soon
CCH1&2 – Level 2

Buzzwords: Recruitment, Expansion, Management
Do you have a plan to recruit the right franchisees for your brand? And what are the key characteristics of successful franchisees? Attend this session to learn more.

Sarah Stowe
Editor,
Inside Franchise Business
Evan Foster
Director,
Established Brands – Australia
Jeremy Dyer
CEO,
Total Fitouts
Ross Worth
Hogs Breath Cafe
M5&6 – Level 1

Buzzwords: Trends, New Research, Risk Management, Positive Franchising

This interactive presentation will provide new research, fresh insights and practical strategies to help franchisors manage 10 powerful trends currently impacting on the profitability, performance and culture of franchise networks. Evidence-based tools and tips will also be provided for enhancing franchisee satisfaction and success.

Greg Nathan
Founder,
Franchise Relationships Institute
M1&2 – Level1
Jason Gehrke
Director,
Franchise Advisory Centre
Tracey Leak
Founder,
Tracelle Enterprises
Aaron Smith
CEO,
KX Pilates
Andrew McAllister
National Franchise Leader,
Silver Chef
M1&2 – Level 1

Buzzwords: HR, Legal, Crisis Management, Reputation Management
As a franchisor the credibility of your brand is one of your greatest assets. Do you have a plan in place to protect it? Attend this session to learn why you should and how to do it.

Bruce McFarlane
Managing Director,
BlueRock Partners
Tanya Robertson
National Franchise Manager,
7 Eleven
Coming Soon Coming Soon
M5&6 – Level 1

Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

Promenade Foyer & Promenade Hall - Level 1

Join us to celebrate franchising’s highest achievers as the winners of the 2018 MYOB FCA Excellence in Franchising Awards are announced.

Melbourne Convention and Exhibition Centre

Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

Promenade Foyer & Promenade Hall – Level 1
10:40 am – 11:25 am
Not just business – how to make the practical steps of growing a profitable business work for you

Business is easy, it is us that makes it hard!  Learn through practical steps and an interactive workshop on how to use the business basics to grow a thriving and profitable business – no matter what stage you are at in your business!

What is holding you back?  What will help you move forward?  What is your simplest path to success?

This session is sure to help you grow your business to the next level.

M3&4 – Level 1

Interactive discussions of up to 10 attendees and a subject matter expert sharing experiences, solving problems, and gaining practical advice on a range of hot franchising topics.

M3&4 – Level 1

Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

Promenade Foyer & Promenade Hall – Level 1
1:40 pm - 2:25 pm
Understanding your team and why personality matters for better performance

The future of work is being shaped by extraordinary changes in technology, globalisation and overwhelming information flow. Employers are grappling with new challenges, with greater diversity in the workplace. Workers, particularly millennial’s, are asking for something different. Today, a more individualised, dynamic approach to your team is required to meet the needs and expectations of the cross generational workforce in a more automated environment.

By attending this session, you will:

  • Learn why understanding your own franchise’s culture within the culture of the franchise brand you’re part of gives you a competitive advantage and helps attract and retain staff and customers
  • Discover which of the 8 Talent Dynamics profiles (Talent Dynamics is a leading profiling tool, used by over 700,000 business owners and their teams) you are, and why understanding your strengths and the individual personalities in your team, will lead to better performance and less stress.
  • How leadership has changed and why developing your leadership and leaders at every level will unlock capacity in your business and team, freeing up your time
M3&4 – Level 1

Served in the Promenade Foyer & Promenade Hall. Network with your peers and meet our exhibitors to find out the latest information about products and services available in the franchising sector.

Promenade Foyer & Promenade Hall – Level 1