*Please note timings and sessions are subject to change without notice*
400 CFE points
2024 National Franchise Convention
Legal Symposium
Sunday 19 May, 2024
Day One
Monday 20 May, 2024
Day Two
Tuesday 21 May, 2024
9.00 am - 5.00 pm
Registration
Location: Foyer
5.30 pm - 7.30 pm
Welcome/Social Networking Reception
Proudly Sponsored by Franchise Cloud and Afterpay
Join us at Hemingway's Brewery for an opportunity to connect with delegates in a relaxed environment.
7.30 pm - 10.00 pm
Franchise X Industry Segments Dinner (Additional Social Event)
Retail Hosted Amber Manning, FCA Board Member
Mobile Services Hosted by Richard Thame, FCA Board Member
QSR Hosted by Dan Mesiti, FCA Board Member
Health & Well-Being, Hosted by Selina Bridges, FCA Board Member
Mobile Services Hosted by Richard Thame, FCA Board Member
QSR Hosted by Dan Mesiti, FCA Board Member
Health & Well-Being, Hosted by Selina Bridges, FCA Board Member
Venue: Piccolo Cucina | Pullman Cairns International, 17 Abbott St, Cairns
7.00 am - 5.00 pm
Delegate Registration
Location: Exhibition Hall
8.00 am - 9.10 am
The NFC Wonderland Breakfast
Proudly Sponsored by BNI
Facilitator: Greg Nathan, Founder, Franchise Relationships Institute
Location: Exhibition Hall
Facilitator: Greg Nathan, Founder, Franchise Relationships Institute
Location: Exhibition Hall
9.15 am - 9.25 am
Official Welcome to Country by Minjil
Location: Auditorium B & C
9.30 am - 9.35 am
Welcome
Andrew Klein, Master of Ceremonies
Location: Auditorium B & C
Location: Auditorium B & C
9.35 am - 9:40 am
Premium Sponsor Address, Ideagen Op Central
Josh Cairns, Chief Executive Officer, Ideagen OP Central
Location: Auditorium B & C
Location: Auditorium B & C
9.40 am - 10.00 am
Chairman and Chief Executive Officer Address | All things FCA Moving Forward
Brendan Green, Chairman, Franchise Council of Australia | Tanya Robertson, Interim Chief Executive Officer, Franchise Council of Australia
Location: Auditorium B & C
Location: Auditorium B & C
10.00 am - 10.05 am
Minister for Small Business Address
The Hon Julie Collins MP
Location: Auditorium B & C
Location: Auditorium B & C
10.05 am - 10.25am
Partnering to achieve Small Business Success
Dominique Lamb, Small Business Commissioner, Queensland
Location: Auditorium B & C
Location: Auditorium B & C
10.30 am - 11.00am
Franchise Code Review Discussion
Dr Michael Schaper, Chair of Energy Consumers Australia
Location: Auditorium B & C
Location: Auditorium B & C
11.00am - 11.30 am
Franchising on the Edge - Exploring the Opportunity in Order to Exceed we must Explore
Richard Thame, Director, NSW/ACT State President, Franchise Council of Australia | Sonia Shwabsky, Chief Executive Officer, Kwik Copy
Location: Auditorium B & C
Location: Auditorium B & C
11.15 am - 12.00 pm
Exhibitor Morning Tea
Location: Exhibition Hall
11.30 am - 12.00 pm
Morning Tea
Location: Exhibition Hall
12.00 pm - 12.45pm
Defining Opportunity for Small Business Franchising
Simon Kuestenmacher, Futurist, Demographer and Researcher - Proudly Sponsored by Geotech
Location: Auditorium B & C
Location: Auditorium B & C
12.45 pm - 1.25 pm
Keynote Address
Jocelyn Brewer, Psychologist
Location: Auditorium B & C
Location: Auditorium B & C
1.05 pm - 2.35 pm
Exhibitor Lunch
1.15 pm - 1.35 pm
Driving engagement and teams through digital within reason...
Fireside chat with Jocelyn Brewer, Psychologist
Location: Auditorium B & C
Location: Auditorium B & C
1.35 pm - 2.35 pm
Lunch
Location: Exhibition Hall
2.35 pm - 3.15 pm
Concurrent Session 1: Data Driven: Digital in Practice
Brendan Green, (Facilitator) Chairman, Franchise Council of Australia | Luke Manning, Just Cuts | Taylor Fielding, TFM Digital |
Location: Auditorium A
Location: Auditorium A
2.35 pm - 3.15 pm
Concurrent Session 1: Digital and Brand continuity in driving small business success
Helen Alfa (Facilitator), Franchise Council of Australia | Tracey Cooper, Chief Executive Officer, Dokio | Michael Black, Founder & Director, Success Tutoring | April Harwood, Chief Franchising Operations Officer, JAX Tyres & Auto | Adrian Furminger, Chief Operations Officer, Snap Fitness
Location: Auditorium D
Location: Auditorium D
3.20 pm - 4.00 pm
Concurrent Session 2: How to Grow your Business through Franchising
Peter Buckingham (Facilitator), Co- Founder and Managing Director, Spectrum Analysis | Steve Grossrieder, Chief Executive Officer & Managing Director, Jax Tyres & Auto | Jeremy Hassell, Co- Founder, City Cave
Location: Auditorium A
Location: Auditorium A
3.20 pm - 4.00 pm
Concurrent Session 2: Culture Building and Supporting Local Businesses to Succeed
Clayton Treloar MBE (Facilitator), Board Member, Franchise Council of Australia | Amber Manning, Board Member, Franchise Council of Australia, Chief Executive Officer, Just Cuts | Kerri Wane, Chief Executive Officer, San Churro
Location: Auditorium D
Location: Auditorium D
3.45pm - 4.30 pm
Exhibitor Afternoon Tea
4.00 pm - 4.30 pm
Afternoon Tea
4.30 pm - 5.00 pm
Special Guest Speaker
Petina Tieman, Complete Business Solutions, Cairns
Location: Auditorium
Location: Auditorium
5.10 pm - 5.15 pm
Day 1 Wrap Up
Andrew Klein, Master of Ceremonies
6.30 pm - 10.30 pm
Origin, Excellence in Franchising Awards Gala Dinner (Additional Social Event)
Location: Trinity Room
7.00 am - 5.00 pm
Registration
Location: Meeting Room M2 & M3
7.30 am - 8.15 am
Breakfast Session - Exceed…The Franchise Relationship - Interactive Breakfast Discussion (Additional Social Event)
Greg Nathan, Founder, Franchise Relationships Institute
Location: Meeting Room M2 & M3
Location: Meeting Room M2 & M3
8.20 am - 8.30 am
Welcome Back
Andrew Klein, Master of Ceremonies
Location: Auditorium B & C
Location: Auditorium B & C
8.30 am - 9.00 am
FCA Consultation and Constitution Review
Tanya Robertson, Interim Chief Executive Officer, Franchise Council of Australia | Brendan Green, Chairman of the Board, Franchise Council of Australia
Location: Auditorium B & C
Location: Auditorium B & C
9.00 am - 9.45 am
Defining Innovation and Adaption in Franchising
Mark Carter, Coach, Glow International
Location: Auditorium B & C
Location: Auditorium B & C
9.45 am - 10.25 am
Disruptive Tech: The Inescapable Future! Are You Ready?
Steve Sammartino, Australian Futurist, Author and Entrepreneur Proudly Sponsored by TFM
Location: Auditorium B & C
Location: Auditorium B & C
10.25 am - 10.45 am
Priorities and Opportunities for Small Businesses
The Hon Sussan Ley MP, Deputy Leader of the Opposition
Location: Auditorium B & C
Location: Auditorium B & C
10.30 am - 11.15 am
Exhibitor Morning Tea
10.45 am - 11.15 am
Morning Tea
11.15 am - 11.55 am
The Importance of taking risks and saying ‘yes’ in business. Understanding How and Why your customers buy.
Natalie Waters, Business Coach and Mentor, Behavioural Profiler – Elevate Coaching
Location: Auditorium B & C
Location: Auditorium B & C
11.50 pm - 12.35 pm
Ignite your Teams Potential with mindset and Profitable Relationships
Kaley Chu, Founder & Chief Executive Officer, 100 Lunches, Personal Branding Coach
Location: Auditorium
Location: Auditorium
12.35 pm - 1.55 pm
Exhibitor Lunch
Location: Exhibition Hall
12.40 pm - 1.15 pm
Fireside Concurrent: Unpack Failures to Explore Success & Overcoming Obstacles
Kaley Chu (Facilitator), Founder & Chief Executive Officer, 100 Lunches | Personal Branding Coach | Peter Fiasco, Head of Franchising, Kwik Kopy
Location: Auditorium
Location: Auditorium
12.40 pm - 1.15 pm
Fireside Concurrent: The Practice of stepping out of your comfort zone
Marcel Lai (Facilitator), Global Chief Operating Officer, InXpress| Selina Bridge, Board Member, Franchise Council of Australia, Chief Executive Officer, KX Pilates | Jared Dawson, Founder, Brainiact
1.15 pm - 2.00 pm
Lunch
Location: Exhibition Hall
1.55 pm - 2.35 pm
Concurrent Session 1: Exploring and adapting to the challenges in Franchising, 2024 and beyond
Vanessa Wilmot (Facilitator), Operations Director, Geotech Information Services | Elise Gillespie, Joint CEO, Bakers Delight Holdings | Kellie Cranch, Head of Development, City Cave
Location: Auditorium A
Location: Auditorium A
1.55 pm - 2.35 pm
Concurrent Session 1: Unveiling Excellence in Franchising | Hear about the Journey, Learning and Opportunity
Stephen Giles (Facilitator), Partner, Norton Rose Fulbright | David Mansfield, Managing Director, Quest Apartment Hotels | Michelle Price, APAC Chief Commercial Officer, InXpress
Location: Auditorium 3 / Room M1, M2, M3
2.40 pm - 3.20 pm
Concurrent Session 2: Deep Dive into Operational Compliance - Establishing and Maintaining Best Practice
Josh Cairns (Facilitator), Chief Executive Officer, Ideagen OP Central | Alicia Hill, Principal, Sladen Legal | Nick Rimington, Partner, Norton Rose Fulbright Australia | Raynia Theodore, Principal, MST Lawyers
Location: Auditorium A
2.40 pm - 3.20 pm
Concurrent Session 2: Tools for Franchise Success
Bruce McFarlane, (Facilitator) BDC Partners | Vicki Sweeney, Origin | Jon Sully, Partner – House of Golf | Jess Empson, Rest Super | Kate Hopley, Schnitz | Carlo Santoro, Retail Care
Location: Auditorium D
Location: Auditorium D
3.05 pm - 3.45 pm
Exhibitor Afternoon Tea
Location: Exhibition Hall
3.20 pm - 3.45 pm
Afternoon Tea
Location: Exhibition Hall
3.45 pm - 4.25 pm
Driving a Movement with Determination and Entrepreneurial Drive with Glenn Marsden
Glenn Marsden, Founder & Creator, Imperfectly Perfect Campaign
Location: Auditorium B & C
Location: Auditorium B & C
4.25 pm - 4.35 pm
Wrap Up
Andrew Klein, Master of Ceremonies
Location: Auditorium B & C
Location: Auditorium B & C